In here you can check the portuguese version of the Terms of Service and General Conditions:

👉 https://www.arxi.pt/termos-e-condicoes-migrations-pt

By subscribing to the functional support contract for Odoo Enterprise instances, provided by ARXILEAD, Lda., a limited liability company with the unique registration and corporate identification number 513 942 220, hereinafter referred to as Arxi, the client agrees to be bound by the terms and conditions presented throughout this page.

1. Objective

1.1. These Terms & Conditions govern the provision of the Odoo Enterprise version migration service (“Software”), provided by Arxilead – Tecnologia e Gestão, Lda. (“Arxi”), hereinafter referred to as the Provider, to the Client, hereinafter referred to as the Contractor.

1.2. The migration service consists of updating the Client's Odoo instance from the currently used version to the desired version, covering the developments, modules, and configurations existing at the date of the proposal, except for the exclusions provided for in this document.

2. Scope of the Service

2.1. In the migration, the compatibility of developments and configurations depends on the technical feasibility of the target version of Odoo, and total compatibility (100%) is not guaranteed.

2.2. If Odoo alters, removes, or restricts core functionalities of the application, or due to external factors (third-party apps, among others), any necessary adjustments may incur additional costs.

2.3. It includes all the main functionalities of Odoo, except for the points listed in Clause Six – Exclusions.

2.4. The migration covers the existing developments at the date of submission of the proposal. Subsequent developments are not included.

2.5. All new developments requested by the client will be budgeted after the delivery of the migration and the end of the warranty period, and will be followed up in a project.

3. Execution and Deadlines

3.1. The execution timeline is dependent on the Client's collaboration, particularly in the timely completion of validations, tests, and approvals.

3.2. The failure to provide these elements by the Client may result in an extension of the initially anticipated deadlines, without constituting a breach on the part of Arxi.

4. Obligations of Arxi

4.1. Create a backup (but does not guarantee data integrity outside the scope) of the current version before migration.

4.2. Make available the validation tests and subsequently deliver the testing environment (“staging”) and, after validation, deliver the production environment.

5. Customer Obligations

5.1. Test the workflows in testing and production environments, communicating any necessary corrections.

5.2. Reacquire, from the suppliers, any third-party applications required for the new version.

5.3. Maintain valid contracts with Odoo S.A. (Enterprise + Odoo.sh) and ensure the acquisition of additional staging environments where applicable.

5.4. Ensure the procurement of licenses, support, and maintenance for third-party applications.

6. Inclusions

6.1. Includes the migration of all base modules of Odoo.

6.2. Of the modules developed by the First Grantor (excluding the points referred to in the first clause).

6.3. Maintain the current developments in the version that the client is using.

6.4. We only migrate the installed modules.

6.5. Third-party modules that do not have a migrated version, we advise that the Second Grantor contact the original supplier; otherwise, the First Grantor can migrate, subject to a quote.

6.6. Fields and views altered by Studio.

6.7. Updated Portuguese and Angolan certification.

6.8. Translations.

6.9. Reports already existing in the current version.

6.10. Email templates already existing in the current version.

6.11. Automated and scheduled actions.

6.12. Configurations previously made by the First Grantor.

6.13. Also includes the existing developments at the date of the proposal (except exclusions).

7. Third-Party Apps

7.1. Third-party apps must be reacquired for the target version by the client.

7.2. Arxi is not responsible for ensuring compatibility, for unavailability or failures of third-party suppliers, nor does it include changes to the initial budget.

7.3. Additional costs for licensing, support, and maintenance are the responsibility of the client.

8. Exclusions

8.1. The following are excluded from the migration service:

​8.1.1. Creation/updating of documentation.

​8.1.2 Training.

​8.1.3. New functionalities, modules, or developments.

8.1.4. ​Project management.

​8.1.5. Acquisition and migration of third-party apps.

​8.1.6. Correction of existing errors in the current version of the client.

​8.1.7. Changes to functionalities that require additional development.

​8.1.8. Integrations with external software.

​8.1.9. Connectors with third-party apps.

​8.1.10. Website.

​8.1.11. Changes to existing templates (emails, reports, etc.).

​8.1.12 Base fields altered in the new version by Odoo will not have the previous behaviour restored.

​8.1.13 Changes to the Odoo.sh platform, servers, hosting, or Odoo S.A. are not the responsibility of the First Grantor.

​8.1.14 Performance or technical limitations introduced by the new version of Odoo are outside the scope.

​8.1.15 Pre-existing functional errors are not covered.

8.1.16 Legal or tax changes after delivery are not included and will require a new budget.

9. Guarantee

9.1. The warranty only covers migration bugs and not pre-existing errors or new developments. 15 days of warranty after production delivery.

9.2. Any request for correction must be communicated in writing within the warranty period. Requests outside this period will be treated as additional services.

10. Price and Payment Terms

10.1. The total price is included in the contractual proposal.

10.2. Payment conditions:

• 50% at the start of the project.
• 30% after delivery of the staging environment.
• 20% after delivery of the production environment.

10.3. Items outside the defined scope will be budgeted separately.

10.4. Failure to comply with the payment conditions automatically suspends the execution timeline, which may result in the suspension of work or the imposition of penalties.

11. Confidentiality and Data Protection

Both parties agree to keep confidential all data, code, and information obtained during the project, except for information that is already public or legally obtained by other means.

​12. Coverage Limit

12.1. This contract is exclusive for the migration between the versions indicated by the Client.

12.2. It does not include new functionalities. Any new request will be treated as a separate project.

12.3. The client must maintain valid contracts with Odoo S.A. (Enterprise + odoo.sh). Arxi is not responsible for delays or failures in the provision of Odoo S.A.

13. Applicable Law and Competent Court

13.1. These Terms & Conditions are governed by Portuguese law.

13.2. The competent court for resolving any disputes is the Court of the District of Leiria.

14. Final Provisions

​14.1. These Terms & Conditions come into effect on the date of acceptance by the Customer.

​14.2. Any amendment or addendum is only valid by written agreement between the parties.

14.3. These Terms & Conditions take precedence over any previous unwritten communications between the parties.