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Terms and Conditions | Maintenance Location Plan 


Note:

Commencement: January 2026

In here you can check the portuguese version of the Terms and Conditions | Maintenance Location Plan:

👉https://www.arxi.pt/termos-e-condicoes-desconto-subscricao-localizacao-pt


1. Context

The present Maintenance and Quality Plan (“Plan”) regulates the subscription conditions applicable to the ARXI Billing and Accounting modules, adjusted to Portuguese legislation and integrated into the Odoo system.

2. Included Services

2.1. The subscription includes:

​ ​2.1.1. Mandatory legal and tax updates, whenever there are changes determined by the Tax Authority.

​ ​2.1.2. Resolution of bugs related to the Portuguese localisation, in accordance with the defined SLAs.

​​2.1.3. Version upgrades of the localisation module in all supported versions of Odoo, ensuring the continuity of the module.

​ ​2.1.4. Quality testing and validation before the release of new versions.

​ ​2.1.5. Integration with DEFIR (Accounting Module).

2.2. All anomalies must be reported exclusively to the address [email protected]

3. Excluded Services

3.1. The Plan does not include:

​​3.1.1. Functional or technical support provided through other channels (mobile, email, remote or in-person).

​​3.1.2. Custom development or specific adaptations outside the scope of the standard module.

​​3.1.3. Consultancy, configuration, or user training.

​ ​3.1.4. Support for Odoo modules not covered by the Plan.

(These services can be contracted separately upon commercial proposal from ARXI.)

4. SLAs – Resolution of Localisation Bugs

4.1. Critical classification (impossibility of issuing/validating legal documents): response within 1 working day, resolution within 5 working days.

4.2. High classification (affects accounting/tax processes but with a manual alternative): response within 2 working days, resolution within 10 working days.

4.3. Medium/low classification (no direct impact on legal compliance): resolution planned for the next module release.

5. Definition of Bug          

5.1.A "Bug" is considered to be any failure of the Software or an Extra Module under warranty (attributed and assured by the owner) that results in a complete blockage, error tracking, or security breach and is not directly caused by a faulty installation or configuration.

5.2. Non-compliance (enterprise applications available in Odoo SA) with specifications or requirements will be considered a "Bug" at the discretion of Odoo SA (typically, when the Software does not produce the results or performance it was designed to produce, or when a specific country feature does not meet legal accounting requirements).

6. Modes and Price

6.1. The Plan can be subscribed to on an annual or bi-annual basis.

6.2. The applicable amount is available in the table of [Planos e Pricing ARXI].

6.3. Non-payment will result in the immediate suspension of access to updates, upgrades, and bug resolution covered by the Plan.

6.4. The applicable payment method is direct debit (SDD - SEPA Direct Debit).

6.5. The subscription fee may be subject to an annual increase, limited to a maximum of 7%.

7. Obligations of ARXI

7.1. Ensure the continuous update of the modules covered by Portuguese legislation.

7.2. Guarantee the quality of the delivered versions through internal validation tests.

7.3. Comply with the bug resolution SLAs defined in this document.

8. Obrigações do Cliente

8.1. Maintain the Odoo instance in a supported version and in technical compliance to receive upgrades;

8.2. Comply with payments according to the chosen method;

8.3. Report anomalies to the [email protected].

9. Mandatory Plan

9.1. Subscribing to the Plan is a necessary condition to gain access to:

​​​9.1.1. Legal and tax updates.

​ ​9.1.2. Resolution of bugs related to the Portuguese localisation.

​​ ​9.1.3. Version upgrades of the localisation module.

9.2. Customers without an active Plan will not be entitled to receive the updates, fixes, or support outlined in this document.

10. Validity and Renewal

10.1. The Plan has a duration of 12 months (annual mode) or 24 months (bi-annual mode), automatically renewing unless terminated in writing with 30 days' notice.

11. Changes

11.1. ARXI may review these Terms and Conditions, notifying the Client at least 30 days in advance of their coming into effect.

12. Multitasking Mode

12.1. For clients with more than one company (NIF), the subscription applies to a parent company, in the chosen modality (Monthly, Annual or Bi-Annual).

12.2. For each additional company associated with the same client, a fixed annual surcharge per module is applied:

​​​12.2.1. Invoicing: +15€ / year per additional company.

​​12.2.2. Accounting: +40€ / year per additional company.

12.3. The annual surcharges are charged per NIF and are added to the value of the parent company's plan while the plan is active.

13. Specific Subscription Conditions for customers without a subscription yet

13.1 The subscriptions for the Maintenance and Quality Plan can be purchased in the following modalities: Monthly, Annual, or Bi-Annual.

13.2. Terms valid until 10 December 2025. After this date, discounts will no longer apply and the standard prices will take effect.

Note: Until the end of 2024, ARXI will not charge a maintenance subscription for these modules to clients who have already been working with us. This change reflects the need to standardise the criteria, while maintaining respect for long-standing clients and ensuring the continuity of services with quality.

13.3. The base prices and discount conditions are:
 ​(All presented values are subject to VAT at the current legal rate)

​ ​13.3.1. Invoicing

      • Monthly Subscription:
        • Base 30€/month
        • 1st Subscription with 20% discount → 24€
        • Next renewal with 10% discount → 27€
      • Annual Subscription:
        • Base €360/year
        • 1st Subscription with 40% discount → 216€
        • Next renewal with 30% discount → 252€/year.
      • Bi-Annual Subscription:
        • Base 720€/2 years
        • 1st subscription: 60% discount → 288€/2 years
        • Next renewal with 50% discount → 360€/2 years.

​ ​13.3.2. Accounting

      • Monthly Subscription:
        • Base 75€/month
        • 1st Subscription with 20% discount → 60€
        • Next renewal with 10% discount → 67,5€
      • Annual Subscription:
        • Base 900€/year
        • 1st Subscription with 40% discount → 540€;
        • Next renewal with 30% discount → 630€/year.
      • Bi-Annual Subscription:
        • Base 1,800€/2 years
        • 1st subscription: 60% discount → 720€/2 years
        • Next renewal with 50% discount → 900€/2 years.

13.4.These conditions ensure the maintenance, legal compliance, and continuous updating of the Billing and Accounting modules.