Support and Maintenance Contracts / Support Contract
Monthly fee
Basic
€ 50 .00
/ month- Open 2 tickets per month*
- Response time depending on team capacity (5-8 working days)
- Tickets exclusively by email
- Tickets only opened by SPOC (contact person)
Diamond
€ 300 .00
/ month- Unlimited support**
- Response time depending on team capacity (4 working hours-2 working days)
- Various communication channels (email, WhatsApp, telephone)
- Monthly 30-minute meeting to clarify doubts
- Tickets opened by 3 designated people
- Creation and sending of explanatory videos
Premium
€ 150 .00
/ month- Open 5 tickets per month*
- Response time depending on team capacity (2-5 working days)
- Tickets by email or telephone only
- Tickets only opened by SPOC (contact person)
Support Terms and Conditions apply.
*If the limit is exceeded, the team will not guarantee the expected response time.
**Limit of 6 simultaneous tickets. If this limit is exceeded, the team will not guarantee the expected response time.
If the support request is urgent, a fee of €100.00 (VAT not included) may be applied to guarantee a prioritised response time of 2-4 hours. This fee applies to any of the plans.