The code migration and version upgrade process has a technical and functional procedure. With the following workflow:
1. Beginning of the project; 2. Migration - Test phase; 3. Functional validation; 4 - Migration - Production phase; 5. Functional validation.
Customer without an active maintenance contract
1 - Budget
A tailored budget will be presented.
2 - Work process
The work process will be the same as the one shown below.
Customer with an active maintenance contract
1 - Project beginning
A date will be set for the start of the process. From this date, no more customizations can be added to the customer database.
2 - Migration - Technical Phase
All information (database and custom code) will be sent to the migrations technical team - it's just a technical phase! There will be no contact with the customer, however the expected time for this phase will be indicated to the customer.
3 - Functional validation
A date will be agreed with the client to start the functional validation. In this phase, tests will be carried out by the client and Arxi to validate all modules. In case there are errors, they will be corrected.
4 - Migration - Production phase
After all validations in a test environment, a date and time will be scheduled with the customer to perform the migration in production.
*(This process will be carried out during working hours, if the customer wants it to be carried out after working hours, there is an additional fee to be charged).
5 - Technical support
Support is provided for the 15 days (subsequent) to the migration at no additional cost (to support the adaptation of the new functionalities).
Frequent Asked Questions
Arxi is not responsible for features that Odoo no longer supports. If they are essential for the functioning of the client's workflow, a quotation will be presented by the commercial team, to be adjusted with a tailor-made development.
The customer will have to adapt to the new functionality, with no development taking place to change the new Odoo behavior supported by the partner.
You should contact our commercial team to send you a proposal.